Privacy policy

Article 1 - Purpose of this Privacy Notice

("Notice") explains when and why MyGrid bv ("MyGrid," "we," "our") processes your personal data, with whom we share it, how long we keep it, and what rights you have regarding the processing of your personal data.

MyGrid acts as a data controller when processing the personal data of customers, prospects, and website users:

MyGrid bv
Reustraat 75
3290 Diest
Belgium
VAT number: BE0789.838.534
https://www.mygrid.energy
e-mail: hello@mygrid.energy

We process your data in compliance with the General Data Protection Regulation (GDPR) and relevant national data protection laws.

When you use our website, this Privacy Notice and our terms of use apply. Other terms are excluded unless explicitly agreed in writing. Your use of our site, platform, and content implies acceptance of this Notice. If you do not agree, you should stop using the site and platform.

Article 2 - When Does This Notice Apply?

This Notice applies when:

You visit our website or social media pages (LinkedIn, Instagram, Facebook)
You communicate with us via email, phone, or mail
You sign up for our newsletter or promotional content
You represent a customer or supplier
You attend a webinar, fair, or event
You apply for a job with us
We deliver, repair, or maintain a home battery at your location
You use our digital platform to manage your home battery

Article 3 - Data We Collect, Purpose, Sharing, and Retention

(Each interaction scenario is described in detail, outlining what data is collected, why, with whom it is shared, and how long it is retained. Examples include website visits, newsletter sign-ups, social media interactions, customer service communication, etc.)

Article 4 – Communication via Email, Phone, or Mail

We collect your email address, phone number, conversation content, metadata, and postal details depending on the communication method. These are necessary for responding and are retained for 2 years.

Article 5 - Newsletters and Promotional Emails

We collect your name and email to send communications, based on your consent or our legitimate interest (existing customers). Data is shared with service providers and retained until you withdraw consent.

Article 6 - Customer or Supplier Representation

We collect contact and organizational details for contract and business operations. Data is shared with necessary parties (e.g., IT providers, legal advisors) and retained up to 10 years.

Article 7 - Event and Webinar Participation

We collect your contact details and interaction records to manage participation and follow-up. Media captured may require consent. Data may be shared publicly or internally and retained as long as relevant.

Article 8 - Job Applications

We collect your CV data and other job-related information to manage hiring. Unsuccessful applications are retained for 1 year; talent pool entries up to 2 years.

Article 9 - Home Battery Delivery and Repair

We collect your identity, contact, location, and device-specific technical data. Processing is necessary for fulfilling the service agreement. Data is retained for up to 10 years.

Article 10 - Use of Digital Platform

We collect account and technical data to enable platform access and ensure security. Legitimate interest and contract necessity apply. Data is shared with vendors and retained for the agreement duration plus up to 10 years.

Article 10bis. - Processing via the MyGrid App

When you use the MyGrid mobile app, we process additional data to provide smart energy services and platform functionality. This includes:

Energy consumption and production data from your home battery, solar panels, or smart meter
Data from your energy provider, such as contracts, tariffs, or meter readings
Device metadata, such as app version, mobile operating system, and usage logs

Purposes:

To display and manage your real-time energy usage
To optimize the charging/discharging of your battery
To enable energy transactions with third parties (e.g. grid services, VPP)
For app performance analytics and error tracking

Legal basis:

Contractual necessity (when using app services)
Legitimate interest (platform maintenance and improvement)
Consent (where required, e.g. for provider linking or push notifications)

Data sharing:

With your chosen energy provider(s), where integration is enabled
With IT infrastructure providers (e.g. for app hosting and analytics)
Never sold or shared for marketing without your explicit consent

Retention:
Data from the app is retained for the duration of your contract with MyGrid and up to 10 years thereafter, unless legal obligations require otherwise.

Article 11 - General Purposes

Analytics and statistics: for internal reporting
Legal compliance: for obligations and official requests
Mergers/acquisitions: for transactional purposes
Legal defense: for disputes or litigation

Article 12 - International Data Transfers

Data is generally processed within the EEA. If transferred outside, appropriate safeguards will be ensured.

Article 13 - Your Rights

You have rights to:
Access your data
Rectify or erase inaccurate data
Restrict processing in specific cases
Object to processing
Data portability

To exercise your rights, email: privacy@mygrid.energy. We may request identification for verification. We respond within 30 days. If unsatisfied, you can contact the Belgian Data Protection Authority.

Article 14 - Applicable Law and Jurisdiction

Belgian law applies. Disputes are handled by the courts of Leuven.

Article 15 - Changes to This Notice

We may update this Notice and will inform you via our website. Updates will be made available in all supported languages once translated. Where consent is involved, we will request renewed consent before applying changes.